Case Studies

Payment Processing System Replacement Project

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Business Domain and Problem Description  


Utility client processes all customer payments and returns through several banking vendors. As the payment processes evolved over the years, the integration landscaping technology became outdated. Key challenges were:

  • Company was not able to scale to new channels
  • Company could not streamline payment processing
  • Lead time was in months and required significant IT support to onboard new payment processing banking vendors
  • Implementing a payment process change was time-consuming as there was no standardization in receiving payment files from banking vendors

720 Worldwide Solution Overview  


Our team worked closely with the client’s stakeholders and all banking vendors to deliver a scalable solution in an eight-month timeframe.

Our scope included program/project management, vendor management, system architecture reengineering, business process impact analysis, fit-gap analysis, change management and training, business intelligence and reporting, deployment management.

We standardized a template across all vendors, implementing a valid solution and data warehouse to support data analysis on payment files.

The Project’s go-live was very successful, presenting minimal initial issues as it replaced a 25-year-old legacy system and launched with several banking vendors.

Business Results

Business Results  

  • Reduced lead time from months to day(s) in launching new banking vendors.
  • Reduced significantly the customer support team’s dependency on IT in order to launch new payment vendors
  • Minimized change impact to vendors by implementing a standardized data-driven template with all banking vendors
  • Ad-hoc reporting capabilities from Data Warehouse increased efficiency in payment balancing and reconciliation